0
What's new: ICAA infographics series now available.

Articles

Search by topic

The Journal on Active Aging brings articles of value to professionals dedicated to older-adult quality of life. Content sweeps across the active-aging landscape to focus on education and practice. Find articles of interest by searching the article archives in three ways: Enter a keyword in the articles search bar; click on search by topic; or type a keyword or phrase in the general search bar at the top of the page.

Topic- Communication

 

Link motivation and the stages of change to encourage exercise  by Marie Dacey, EdD-1076

Link motivation and the stages of change to encourage exercise by Marie Dacey, EdD

Recent research that blended two models of health behavior change has contributed to our understanding of physical activity motivation (Dacey, Baltzell & Zaichkowsky, 2008). Both the transtheoretical model (Nigg & Riebe, 2002) and self-determination theory (Deci & Ryan, 2002) describe various kinds of motivation along continuums.

more

Communication

Are you listening to your customers? by Debra J. Schmidt-1007

Are you listening to your customers? by Debra J. Schmidt

Instead of defining the meaning of quality service in your organization, let your customers define it for you. When you actively listen to your customers, they will tell you what they want, need and dislike. One thing that I guarantee customers do not like is being called by the wrong name.

Because listening does require extra effort, many people just pretend they are listening. Your customers can tell if you are pretending. They will be annoyed or even offended by your lack of attention. Worse, when you don’t listen to your customers, you miss out on tremendous opportunities.

more

Communication

Defensiveness destroys customer relationships by Debra J. Schmidt-968

Defensiveness destroys customer relationships by Debra J. Schmidt

On a recent trip that was part of a group tour, one of the guests was extremely upset. It had taken nearly an hour for his family to be checked in at our hotel. This occurred after we had just completed an eight-hour plane ride followed by a five-hour bus trip.

While this same family was finally getting settled in their room, the tour bus departed without them. The entire group was on their way to attend a professional soccer game in Valencia. The tour guide never noticed that the family had been left behind. When we arrived at the stadium, several guests pointed out that this family was missing. The tour guide chose not to return to the hotel to retrieve them even though it was only 20 minutes away. He simply shrugged and stayed for the game.

more

Communication

Stop and think before you hit your email 'send' button by Debra J. Schmidt-947

Stop and think before you hit your email 'send' button by Debra J. Schmidt

Would you be comfortable having your email message, with your name attached, appear in Newsweek magazine? If not, don’t hit the “send” button.

That’s exactly what happened after a young woman sent the following email message to 170 people in 2004. It was picked up by the news media and flew over the Internet faster than the speed of light.

more

Communication

Lunacy in the lap lane by Debra J. Schmidt-468

Lunacy in the lap lane by Debra J. Schmidt

My husband and I were lounging by the pool at our health club when we were rattled out of our revelry by a commotion in the lap lanes.

For 10 minutes or so we had been chatting while 2 women were swimming laps in the pool in front of us. They were in separate lanes. One woman was in her mid-40s and the other woman was around 70. Suddenly, the younger woman stopped swimming, and whacked the older swimmer on the shoulder with her Styrofoam kickboard.

more

Communication

Breaking through communication barriers by Debra J. Schmidt-335

Breaking through communication barriers by Debra J. Schmidt

During my training seminars, I frequently ask the class, “What’s getting in your way of delivering great customer service?”

At first, there’s silence. But when a few people begin to mention barriers, the group warms up and gets on a roll, identifying many customer loyalty barriers within the organization. It’s hard for me to keep up, as I fill pages and pages on the flip chart.

more

Communication

Total items: 17

icaa 100 members