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Topic- Customer service
Generation gap shrinks for customer expectations
A survey from telecommunications company Genesys found that when it comes to customer service, "people unite across age groups in their shared dislikes; everyone hates being put on hold and getting incorrect information."
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Stats: Smart home voice assistant market to grow 1,000%
Voice assistants such as Alexa and Google Assistant will be a key factor behind smart home growth, according to a new report from Juniper Research.
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Physical activity resources loaded with jargon
Web page articles and other written materials designed to encourage physical activity are often too difficult to be easily read and understood by most US adults, limiting their effectiveness, researchers say.
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Location, staff drive older-adult community satisfaction
Convenient location and quality staff are the key drivers of satisfaction - far outpacing cost -- among senior living residents and their families, according to the inaugural J.D. Power 2018 Senior Living Satisfaction Study.
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Relationships drive satisfaction in assisted living
Assisted living exists to help people with activities of daily living, such as bathing and dressing, and provide services such as meals and transportation. The Assisted Living Federation of America reports that the average resident is a woman, 87 years old, who lives in the residence for an average of 28 months.
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