International Council on Active Aging
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ICAA/ProMatura Wellness Benchmarks
Metrics for the active-aging industry
The ICAA/ProMatura Wellness Benchmarks measure the wellness program’s contribution to the retirement community’s mission and business objectives.
The wellness program’s results are organized into a standardized set of metrics that track:
- Capacity
- Participation/utilization
- Economics
- Satisfaction and health
Industry development
Realizing that the next step for active aging was to show the business contribution of a wellness program, International Council on Active Aging facilitated multiple groups of active-aging industry leaders who identified business indicators that are relevant for high-level decision making.
The ProMatura Group brought their expertise in research and metrics for the senior living environment to the project. ICAA’s knowledge of wellness and active aging combined with ProMatura’s knowledge of data collection and analysis to finalize the ICAA/ProMatura Wellness Benchmarks.
The benchmarking system
The system is currently available to retirement communities with independent living and assisted living. This is the first phase of the benchmarking; additional types of organizations will be added in the future.
The metrics were designed to be useful regardless of organizational structure. Wellness opportunities may be housed in one or more functional areas:
- Wellness
- Fitness
- Resident life
- Activities
- Therapy
Communities enter their information into password-protected, secure online questionnaires, divided into 3 sections. There is no charge to enter the system. There is the responsibility to enter data accurately and maintain the system over time.
The system is supported by a Benchmarking Toolkit of instructions, forms and handouts that explain step-by-step how to use the system. In addition, online ICAA webinars and meetings at the ICAA Active Aging Conference guide users through the system.
Value of benchmarking
Both individual community and industry reports are produced from the ICAA/ProMatura Wellness Benchmarks.
For the individual community, the ICAA/ProMatura Wellness Benchmarks produce a consistent report that can be used for program and facility analysis, quality improvement and comparison to indicators produced by other departments.
For the industry, the national benchmarks are a valuable tool to see the landscape of wellness in retirement living, and identify the facilities, programs, staffing and other resources that lead to competitive advantage, resident health and overall satisfaction.
Step-by-step-guides
Benchmarks videos
Video 1: Introduction to ICAA/ProMatura Wellness Benchmarks
Video 2: A walk through the wellness system
Video 3: Creating your community profile
Video 4: Adding participants and activities
Video 5: Administering resident satisfaction survey
More information
- ICAA/ProMatura Wellness Benchmarks Deliverables
- Overview of the benchmarks approach and outcomes, time frame and requirements.
- Using Wellness Benchmarks as a Management Tool
- Includes a brief overview, using the benchmarks outcomes, benefits of the system, support.
- Manager’s Guide to Implementing the Benchmarks
- Explains the process, system access, passwords, time commitment, front-end needs and introduction to staff members.
The Wellness Benchmarks by ICAA/ProMatura enable you to move beyond counting activity to measuring impact on business.
If you have questions about participating in the ICAA/ProMatura Wellness Benchmarks system, please email Pat Ryan.
If your questions are answered and you are ready to enter your community into the system, go to http://icaa.promatura.net/wellness.
