International Council on Active Aging

Become a Preferred Vendor now!

Over 78% of ICAA members state that ICAA Preferred Vendor status is an influencing factor when evaluating a product
or service progam.
Learn More

Corporate Profile

Company: Matrix Fitness
Address: 1600 Landmark Drive
City: Cottage Grove
State / Province: Wisconsin
Zip / Postal Code: 02053
Country: United States
Toll Free: 866-693-4863
Tel: 608-839-8686
Fax: 608-839-8687
Email: info@matrixfitness.com
Website: www.matrixfitness.com
Years in Business: 10 Years
National Sales Manager: Kent Stevens, Executive Vice President, Sales
National Service Manager: Jason Jerome, Customer Service Manager
Regional contacts: Monte Kleinmeyer, West Regional Director; Mark Theisen, Central Regional Director; Jason Arters, East Regional Director
Discounts & terms: Our discounts and terms vary on qualifying orders. Lease transactions are available through Matrix’s full-time leasing staff.
Estimated Time of Delivery: Generally 4–6 weeks. Seasonal fluctuations may increase or decrease estimated time of delivery.
Warranty: Varies by equipment. View the Matrix website for full details at www.matrixfitness.com/services/warranty.asp

Age-friendly product line or service:

Matrix has a complete portfolio of cardiovascular and strength-training products that are designed for the commercial market. All Matrix products are backed by a warranty and a dedication to customer service.

Age-friendly features:

The Matrix Hybrid Cycle series bikes feature a comfortable seating position with back-pad support and moveable armrests for added stability and support. The step-through frames allow standing access to the seat for easy upright entry.

Ongoing marketing & educational support:

Matrix provides technical support via website and an in-house staff of service technicians. The Matrix website has a dedicated technical support area that includes owner’s manuals and technical specifications.

In-service training:

Customers receive on-time delivery of every order. Qualifying orders also receive Matrix-certified installation and on-site training.

What inspired your company to produce age-friendly products or services?

Matrix designs and develops new products that are driven by customer feedback. The market need and feedback from our customers has influenced our ability and priority to produce age-friendly products.

What inspired your founder(s) to form your company?

Matrix was formed by its parent company, Johnson Health Tech Ltd., to make commercial-grade fitness equipment that stands out, rises above and sets new industry standards.

What sets your company apart from others in the industry?

Matrix created its Customer Advantage Program (CAP) to show its dedication to customer service. It’s the company’s assurance that it stands behind everything that bears the Matrix name.
TwitterfacebookLinkedinICAA-TV