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Management and operations

By becoming an ICAA member, your company gains access to an information that addresses every element of the active aging business. To learn more about becoming a member of the ICAA, please click here.

Customer service (To view more ICAA articles, click here)

Breaking through communication barriers
How to create a customer-focused team
Loyalty is created through C.A.R.I.N.G. service
10 things never to say on a business call
10 ways to build customer loyalty
The eight sins of customer service
View your facility through the eyes of your consumer
Why customers get angry even when you're nice
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Leadership (To view more ICAA articles, click here)

Don’t skimp on training
Earn respect to achieve success
Emotional intelligence at work
Healthy employees=healthy care: collaborating to create a well community
Hiring the right people skills
How to be an extraordinary leader
Lunacy in the lap lane
Soapbox: Managing change
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Management (To view more ICAA articles, click here)

Age-friendly facilities: 99 questions to assess your competition
Age-friendly facility checklist
Are you prepared for an emergency?
Creating age-friendly wellness centers
Creating an accessible fitness or wellness center
Financing your wellness initiative
Get organized to save time and decrease stress
Getting buy-in for wellness
Guest comment: Inclusive fitness means more than accessible bathrooms
Know your competitors
Launch your planning cycle for Active Aging Week 2007
Listen to stake holders before initiating change
Re-creating ‘the backyard’ in senior communities
Should your facility have an AED?
Through a lender’s eye: how financial institutions evaluate you
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Trends(To view more ICAA articles, click here)

Adventure travel: an overview
Always independent, never alone: serving the needs of gay and lesbian elders
Changing minds for the better
‘Green’ goes mainstream: environment-friendly retirement housing on the rise
ICAA chooses strategic directions to address industry news
Increasing physical activity participation among 50-plus adults: a new approach
Intergenerational programs promote active aging
Leader of the pack
Nations on the move international perspectives on active aging
Positive psychology: a new way to support wellness in older adults?
Putting prevention into practice
Recreation and the age wave
Soapbox: The Boomers at 60: how the aging of a generation is changing industries
The spa experience: a snapshot of older adults and the spa industry
University-based retirement communities on the rise
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