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Most referrals come from highly satisfied residents

Relationship marketing is based in the observation that loyal customers who are satisfied with a product or service will become repeat buyers, and will recommend that product or service to others. A new study indicates that for retirement communities, satisfaction is not enough.

This is a benefit of membership. If you are not an ICAA member you will need to purchase a membership for access. To learn more, please visit http://www.icaa.cc/membership/whyicaa.htm

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