0
What's new: ICAA infographics series now available.

Articles

Back to previous page

How Landis Communities fosters a consumer-centric culture

"Consumer-friendly" is a critical differentiator with older adults as they look at organizations and the products and services they provide. So, how do you foster a consumer-centric culture that delivers customer-friendly service and information that stand out from the crowd? According to Landis Communities' Larry Guengerich, director of communications and church relations, it’s done carefully, with thoughtfulness and intention.

This is a benefit of membership. If you are not an ICAA member you will need to purchase a membership for access. To learn more, please visit http://www.icaa.cc/membership/whyicaa.htm

icaa 100 members