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Why customers get angry even when you're nice by Debra J. Schmidt

Dealing with customers is one of the most stressful jobs around. Customers can be unpredictable, impatient and even downright rude at times. But it’s not entirely their fault. Overall, customers are fed up with receiving poor service practically everywhere they go. Often, they’re ready to take their frustrations out on you before you even pick up the phone or greet them. There are a number of reasons why customers get angry even when you’re trying to be nice.

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