What's new: The business case for wellness programs in senior living.


ICAA Conference, Leadership Summit and Expo 2019
October 10-12, 2019
Gaylord Palms Resort and Convention Center
Orlando, Florida

ICAA Executive Leadership Summit 2019 sessions


Leadership & management: partnerships, management, leadership of staff/wellness culture
Programming: multidimensional calendars, single programs, development, content
Trends & innovations: innovations in the field, technologies, “big picture” topics


1:15 p.m.–2:30 p.m.

Good boss, bad boss? Being a great boss is a choiceKaren Woodard

Bad bosses are so common that many jokes and even blockbuster movies have been made about them. But it’s not so funny when you are the one with the bad boss. A sense of humor can only go so far, right? What if you are the bad boss? Wouldn’t you want to know so you could do some things to improve your performance and thus the performance of your company?

You’ll be able to:

  • Assess the behaviors of bad bosses, good bosses and great bosses.
  • Utilize a self-rating survey that you can use for yourself as a manager/leader or for the managers/leaders in your company.
  • Identify what actions to take to improve your performance as a leader as well as how to survive and thrive if you have a bad boss.

Faculty: Karen Woodard, President, Premium Performance Training.

Disrupting the market to optimally live younger longer–Human connection meets transformative wellnessRichard Carmona, Susan Docherty & Tom Grape

The science around senior living is disrupting and transforming how our older adults age and live. This session will discuss the intersection of wellness, the built environment and rapidly evolving digitalization that will act to improve the quality and quantity of senior life.

You’ll be able to:

  • Recall the disruptions taking place in the aging market today.
  • Describe how senior living is transforming the way residents live.
  • Discuss how the built environment and the age of technology can improve the quality of life.

Faculty: Richard H. Carmona, MD, MPH, FACS, 17th US Surgeon General, Chief of Health Innovations, Canyon Ranch, and Distinguished Professor, Zuckerman College of Public Health, University of Arizona; Susan E. Docherty, MS, CEO, Canyon Ranch; and Tom Grape, Founder, Chairman and CEO, Benchmark.

2:40 p.m.–3:55 p.m.

Get budget approved for your next wellness programDavid Koelling

Two trends in senior living dining seem to be puzzles to solve for community teams struggling with how to manage or create successful outcomes. Discover the pros and cons of “all-day dining,” and gain basic guidelines for success. Also, learn about the benefits of local relationships to and how to incorporate products and suggestions for managing “local & fresh” without blowing the budget.”

You’ll be able to:

  • Consider best practices when offering all-day dining.
  • Identify what menu items to offer for a successful all-day dining program.
  • Explain how to stay within budget when using local food vendors.

Faculty: David Koelling, BA HRI, President, Strategic Dining Services.

Get budget approved for your next wellness programTed Teele

According to ICAA National Benchmarks, 90% of CEOs say providing lifestyle/wellness programming is important for growing their businesses. So why do leaders hesitate to invest in programming? Demonstrate the financial benefits of wellness investments to executives. Review ways to calculate the ROI of your next wellness initiative. Take home a full ROI calculator worksheet.

You’ll be able to:

  • Estimate additional revenue generated by longer lengths of stay.
  • Forecast cost savings by ensuring life-plan residents remain in lower levels of care longer.
  • Demonstrate the financial impact of occupancy growth.

Faculty: Ted Teele, BA, MB, CEO, Touchtown.

Harness arts & culture to create a vibrant wellness-focused lifestyleCasey Adams, John Cronin & Miguel Walker

After Masonic Communities Kentucky successfully completed an independent living project that elevated fitness, conversations with residents led to the arts and culture focus of a new project exploring the power of art to enhance health and well-being. Explore the spaces and programming that bring art and culture to the forefront to enhance residents’ daily lives.

You’ll be able to:

  • Plan for new amenity spaces in your community that focus on arts and culture.
  • Outline programming needed for a well-rounded arts and culture wellness program.
  • Plan for budgets and staff needed to support a successful arts and culture program.

Faculty: Casey Adams, BS, Vice President of Independent Living, Masonic Communities–Kentucky; John Cronin, BS, MArch, AIA, NCARB, Principal, AG Architecture; and Miguel Walker, BA, Lifestyle Supervisor of Meadow [Active Lifestyle Community], Masonic Communities–Kentucky.
P | CEUs

4:10 p.m.–5:30 p.m.

Chip Conley

At age 26, Chip Conley converted an inner-city motel into the second-largest boutique hotel brand in the United States: Joie de Vivre Hospitality. After leading the company for 24 years, he joined the young founders of Airbnb to help transform their start-up into the worldwide phenomenon it is today. The New York Times best-selling author found inspiration in that experience for his most recent book, Wisdom @ Work: The Making of a Modern Elder. At ICAA 2019, hear him share insights for the active-aging industry based on this book. You’ll leave with a free copy.

Faculty: Chip Conley, BA, MBA, PhD(hc), entrepreneur, thought leader and best-selling author.

5:45 p.m.–6:45 p.m.


Explore the ICAA Expo, a trade show for the active-aging industry. Check out new and innovative product/service offerings. Discover offerings to meet your specific needs and help you shape the future of wellness. You’ll also help raise funds for Alzheimer’s research. Participating exhibitors will donate $5 to the Alzheimer’s Association’s Longest Day® initiative for each person who stops at their booths to learn about their offerings. The goal is to raise USD$30,000 for The Longest Day at the ICAA Expo. Let’s make it happen!

Also enjoy a glass of wine as you tour the expo hall and meet new peers and reconnect with old friends? And take advantage of this opportunity to have Chip Conley sign your free copy of Wisdom@Work.

This schedule is subject to change.

The ICAA Executive Leadership Summit runs concurrently with the ICAA Conference and Trade Show. Summit registration includes a full-access pass to ICAA’s annual meeting.



icaa 100 members