What's new: The business case for wellness programs in senior living.


Back to previous page

The eight sins of customer service by Debra J. Schmidt

There are employee behaviors, or service sins, that are driving customers away. These sins are committed by individual employees and are a result of their attitudes. Careful observation by everyone will help you to identify which types of service sins are being committed in your company.

This is a benefit of membership. If you are not an ICAA member you will need to purchase a membership for access. To learn more, please visit http://www.icaa.cc/membership/whyicaa.htm

icaa 100 members