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How Landis Communities fosters a consumer-centric culture

"Consumer-friendly" is a critical differentiator with older adults as they look at organizations and the products and services they provide. So, how do you foster a consumer-centric culture that delivers customer-friendly service and information that stand out from the crowd? According to Landis Communities' Larry Guengerich, director of communications and church relations, it’s done carefully, with thoughtfulness and intention.

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