"Are we there yet?" Measuring progress and success by Kelly A. Stranburg, MEd, CEP, CSCS
In my last Journal on Active Aging article, we reviewed the value of and potential strategies for communicating the message of culture change. Part of telling your story and communicating your culture-change journey is being able to identify goals, measure progress and celebrate achievements. But how do you even measure something as broad and challenging as the culture change of an organization? How do you know when you've reached the end of this journey? That you've succeeded? That you’ve achieved what you set out to do?