Articles
The Journal on Active Aging brings articles of value to professionals dedicated to older-adult quality of life. Content sweeps across the active-aging landscape to focus on education and practice. Find articles of interest by searching the article archives in three ways: Enter a keyword in the articles search bar; click on search by topic; or type a keyword or phrase in the general search bar at the top of the page.
Topic- Customer service
View your facility through the eyes of your consumer by Colin Milner and Michael Voloudakis, PhD, MPH
It’s not my job. These 4 words can be the downfall of any customer-driven business. Think about it. How often do you frequent a business that reluctantly offers you service?
Perhaps a restaurant you just visited provides a good example. The host walked you to your table, and the server arrived at your table on time, took your order, and brought you your food while it was still hot. These workers gave you service. But they added nothing to your experience—not because they didn’t do their jobs, but because that’s all they did. Creating an experience for you wasn’t in their job descriptions. Or so they thought.
Customer service
10 ways to build customer loyalty by Debra J. Schmidt
1. Take ownership of your customer's problem-even if you are not the cause of it.
2. Follow up with every customer who was upset or had a difficult problem.
