What's new: The business case for wellness programs in senior living.


ICAA Virtual Summit 2019: Workforce management solutions

June 11, 2019 8:00am-10:00am PST; 11:00am-1:00pm EST
June 12, 2019 8:00am-10:30am PST; 11:00am-1:30pm EST

For years, managers and executives in the senior living industry have been discussing a looming critical staff shortage. Currently, this shortage is predicted to be at an epidemic, crisis level by the year 2025 unless the current trajectory is improved. Other areas of the aging industry are expected to experience a shortage also. Along with insufficient numbers, employee quality, engagement, loyalty, and work quality are also important considerations for an organization to achieve success. ICAA’s 2019 Virtual Summit addresses contemporary staffing issues and identifies solutions to enhance employee engagement, develop employee talents, and increase ways to strengthen your organization through high quality, motivated and loyal employees.

Day one: June 11th

8:00am-8:05am PST, 11:00am-11:05am EST
Welcome and overview
Colin Milner, CEO, International Council on Active Aging

8:05am-8:10am PST, 11:05am-11:10am EST
Strategies from our partners

8:10am-8:55am PST, 11:10am-11:55am EST
Recruiting quality employees and the importance of onboarding
Dr. Jenna Filipkowski, Head of Research, Human Capital Institute

One of the most important indicators of an exceptional organization is having sufficient, attentive and quality staff. Unfortunately, inadequate staffing is a widespread and persistent problem for many organizations focused on working with older adults. Recruiting, hiring and onboarding can be challenging and there are some reasons why this can be difficult. One reason is that many organizations fail to allocate the resources necessary to recruit, screen and help new employees adapt and thrive in the organization’s culture. Human capital is the foundation for the success of any organization.

You’ll be able to:

  • Understand effective methods for recruiting quality hires.
  • Use metrics to assess the success of your hiring practices.
  • Discover new ways to onboard and welcome new employees.
  • Plan an onboarding program that includes the 3P’s-people, performance, and paperwork.

Jenna is responsible for providing rigorous, insightful analysis and actionable reporting that helps business and human resources decisionmakers drive results. Previously, she spent several years as a talent assessment consultant and research scientist for Chally Group, a GrowthPlay company. She received her M.S. and Ph.D. in Industrial-Organizational Psychology from Wright State University and her B.S. degree from Ursinus College. Jenna trained at an International Coach Federation (ICF) Accredited Coach Training Program at the Naveen Jindal School of Management at the University of Texas, Dallas. She achieved her Associate Certified Coach (ACC) credential in 2018. Jenna is a member of the American Psychological Association and the Society for Industrial/Organizational Psychology. Jenna has authored over 45 research papers on a variety of talent management topics such as coaching, leadership development, talent acquisition, and employee engagement. She has presented her work at numerous professional conferences, magazines, and academic publications.

8:55am-9:00 am PST, 11:55am-12:00 EST
Strategies from our partners

9:00am-9:05am PST,12:00am-12:05am EST
Coffee break- Move your body break

9:05am-9:50am PST, 12:05am-12:50pm EST
Employee turnover and absenteeism
Lisa Fordyce, Executive Vice President of Enterprise Development for Senior Living, OnShift

Lack of employee engagement can be costly for an organization. Absenteeism and turnover cost an organization time as well as money. The inconsistent workforce disrupts the organization’s culture, decreases morale and can lead to lower quality of care for residents. The problem isn’t only about not having a large enough pool of employable workers to hire from; instead it can be due to factors that go beyond local worker availability and even wages, like the ability to offer a defined career path for current and future employees. With nothing for employees to aspire to in the future, they lack the desire and motivation to come to work leading to increased absenteeism and constant turnover. There are a number of factors that contribute to employee turnover and absenteeism, understanding the reasons is the first step toward a solution.

You’ll be able to:

  • Recognize the negative impact and high cost of reduced employee engagement.(ie. Lower quality of care for residents)
  • Understand what causes employee turnover and absenteeism.
  • Learn ways to avoid costly turnover and absenteeism.
  • Identify employees at risk of leaving and monitor those who are continuously absent.
  • Discover ways to prevent departure and absence.
  • Explain how the saying, “One bad apple” relates to morale and discuss the decisions around termination.

Having started her career as a caregiver and expanding into operations leadership, Lisa has held senior executive operations positions at national senior housing organizations, leading overall business strategies and day-to-day operations to deliver quality resident care and services. She is one of the most widely recognized operations leaders in the senior living profession and is known for her ability to make an impact by emphasizing both business and quality care. Prior to joining OnShift, Lisa was Chief Operating Officer at Senior Lifestyle Corporation, leading the overall operational strategies. She has held operations management positions with Emeritus Senior Living and ARV Assisted Living and served as an Ohio Assisted Living Association Board Trustee. Lisa is also an avid volunteer, raising money for Lungevity - Breathe Deep Newark, working as a teacher volunteer for preschool and k-3 children, and participating in a Helping Hands program at her local church.

9:50am-10:00am PST, 12:50pm-1:00pm EST
Wrap-up and review
Speaker: Colin Milner, CEO, International Council on Active Aging

Day two: June 12th

8:00am-8:05am PST, 11:00am-11:05am EST
Welcome and overview
Speaker: Colin Milner, CEO, International Council on Active Aging

8:05am-8:10am PST, 11:05am-11:10 am EST
Strategies from our partners

8:10am-8:55am PST, 11:10am-11:55am EST
Staff motivation and incentives
Dr. Joe Garcia, Senior Director, Talent Management and Organizational Effectiveness, The Home Depot

Understanding ways to motivate employees and to help them thrive in your organization can foster a dedicated and dependable workforce. Offering employees at all levels, including entry level, the opportunity to contribute to the mission and advance within the organization, are crucial to solving the industry-wide problem of projected staffing shortages. Finding ways to inspire employees can lead to innovative ideas to meet challenges within your organization can elevate allegiance. Providing education, training, mentoring, and encouraging environments prove to be effective ways to motivate and increase loyalty among employees.

You’ll be able to:

  • Discover what motivates your employees and how to inspire them.
  • Learn how to create a “happy” workplace environment.
  • Identify ways to foster a culture of innovation and contribution.
  • Discuss the pros and cons of incentives.

Dr. Joe Garcia is the Sr. Director of Talent Management at The Home Depot. In this capacity, he is responsible for Organizational Effectiveness (selection, engagement, analytics), Talent Planning, Performance Management, and Organizational Development. Dr. Garcia has over 26 years of business experience in retail, medical equipment, life science, and management consulting. Dr. Garcia has extensive international experience. He consulted with multinationals in Europe, Latin America and the Caribbean and has led major selection and organization development projects in Mexico, Venezuela, Argentina, and Brazil. He is fluent in Spanish and English. Dr. Garcia is a frequent presenter at national conferences speaking about his work in the areas of selection and talent development. Dr. Garcia holds a Master’s Degree in Industrial/Organizational Psychology from the University of Miami. He conducted his Doctoral studies at the University of Miami and the Fielding Institute where he earned a Ph.D. in Human and Organizational Development.

8:55am-9:00am PST and 11:55am-12:00pm EST
Strategies from our partners

9:00am-9:05am PST, 12:00pm-12:05pm EST
Coffee break- Move your body break

9:05am-9:50am PST, 12:05pm-12:50pm EST
Quality staff - the lifeblood of your organization
Steve Lancaster, Managing Director, Energy, Resources & Industrials and Workforce Transformation, Deloitte Consulting, LLP

Staff training, education, and development programs have been shown to reduce employee turnover, enhance staff morale, and improve the quality of services, resulting in increased revenue for organizations. Coaching and mentoring can create strong bonds while developing employee talents and maximizing work performance. Investing in employees can help them flourish and contribute to an organization’s success.

You’ll be able to:

  • Identify new staff training and education programs.
  • Recognize employee talents and ways to develop them.
  • Create effective leadership development programs.
  • Learn how to mentor and coach current employees.
  • Create ways that are inclusive of learning in the flow of work.

Steve is a Managing Director in Deloitte's Human Capital Consulting practice where he leads the Workforce Transformation service offering for the Energy, Resources & Industrials sector as well as the Knowledge Management offering for the US market. In this role, Steve assists clients with Future of Work issues impacting their talent lifecycle and employee experience including acquisition, workforce planning, leadership & succession, diversity & inclusion, learning and career mobility. He has more than 20 years combined industry and consulting experience specializing in business transformation, talent, organizational design, and M&A where he has focused on designing and implementing human capital solutions to help his clients execute their strategy

9:50am-10:20am PST, 12:50pm-1:20pm EST
Strategies for an aging workforce
Speaker: Dr. Kristin Tugman, Vice President, Health & Productivity Analytics and Consulting Practice, Prudential Group Insurance

Retirement doesn’t always mean the desire to stop working. For many people, there is a desire or necessity to continue working. Many people wish to continue to contribute their skills and experience along the lines of the work they have done in the past while others may want to develop new skills to add to the workplace. Identifying ways to train and place an aging workforce in desirable positions will prove to strengthen an organization’s workforce and benefit the overall community.

You’ll be able to:

  • Find your “built-in” workforce.
  • Re-train and develop new skills for employees.
  • Identify employment options for those interested in working.
  • Explore work possibilities for independent living communities.

Dr. Tugman has been in the health and productivity consulting field for 20 years and currently heads up the Health and Productivity Analytics and Consulting Practice for Prudential group insurance products. The team is responsible for analyzing lost time for large employers and designing and implementing solutions to help them minimize absence and maximize productivity. She is a Certified Rehabilitation Counselor and a Licensed Professional Counselor. She has authored several publications about the psychological aspects of disability. Her work details a specific cognitive-behavioral model to assist individuals in overcoming psychological barriers that prevent a return to productivity. Dr. Tugman continues to actively research and develop techniques to assist individuals with psychiatric and other disabilities in maintaining appropriate function in the competitive workforce. She graduated from Georgia State University with a Master’s Degree in Rehabilitation Counseling and earned a Ph.D. in Industrial and Organizational Psychology from Capella University.

10:20am-10:30am PST, 1:20pm-1:30pm EST
Wrap-up and review
Colin Milner, CEO, International Council on Active Aging

To access past Virtual Summit recordings, click here

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