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Access and utilize the ICAA library of scientific studies, reports and statistics to assist you with the development of your business case for wellness, program and community design and development, evidence-informed lifestyle choices and marketing strategies and approaches.

Topic- Customer service

 

Relationships drive satisfaction in assisted living-3417

Relationships drive satisfaction in assisted living

Assisted living exists to help people with activities of daily living, such as bathing and dressing, and provide services such as meals and transportation. The Assisted Living Federation of America reports that the average resident is a woman, 87 years old, who lives in the residence for an average of 28 months.

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Customer service

Lifestyle changes occur with personal counseling-2647

Lifestyle changes occur with personal counseling

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Customer service

One-to-one fitness advice inspires women to exercise-2450

One-to-one fitness advice inspires women to exercise

There are many benefits to exercise during the middle years; for women, not the least of these is the potential for managing menopausal symptoms. The authors of a new survey felt that before exercise interventions are developed, it’s important to know what type of program delivery appeals to women.

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Customer service

Most referrals come from highly satisfied residents-1966

Most referrals come from highly satisfied residents

Relationship marketing is based in the observation that loyal customers who are satisfied with a product or service will become repeat buyers, and will recommend that product or service to others. A new study indicates that for retirement communities, satisfaction is not enough.

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Customer service

Give customers what they want-1630

Give customers what they want

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Customer service

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