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What's new: The business case for wellness programs in senior living.

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Access and utilize the ICAA library of scientific studies, reports and statistics to assist you with the development of your business case for wellness, program and community design and development, evidence-informed lifestyle choices and marketing strategies and approaches.

Topic- Customer service

 

Physical activity resources loaded with jargon-6466

Physical activity resources loaded with jargon

Web page articles and other written materials designed to encourage physical activity are often too difficult to be easily read and understood by most US adults, limiting their effectiveness, researchers say.

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Customer service

Location, staff drive older-adult community satisfaction-6257

Location, staff drive older-adult community satisfaction

Convenient location and quality staff are the key drivers of satisfaction - far outpacing cost -- among senior living residents and their families, according to the inaugural J.D. Power 2018 Senior Living Satisfaction Study.

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Customer service

Relationships drive satisfaction in assisted living-3417

Relationships drive satisfaction in assisted living

Assisted living exists to help people with activities of daily living, such as bathing and dressing, and provide services such as meals and transportation. The Assisted Living Federation of America reports that the average resident is a woman, 87 years old, who lives in the residence for an average of 28 months.

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Customer service

Lifestyle changes occur with personal counseling-2647

Lifestyle changes occur with personal counseling

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Customer service

One-to-one fitness advice inspires women to exercise-2450

One-to-one fitness advice inspires women to exercise

There are many benefits to exercise during the middle years; for women, not the least of these is the potential for managing menopausal symptoms. The authors of a new survey felt that before exercise interventions are developed, it’s important to know what type of program delivery appeals to women.

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Customer service

Most referrals come from highly satisfied residents-1966

Most referrals come from highly satisfied residents

Relationship marketing is based in the observation that loyal customers who are satisfied with a product or service will become repeat buyers, and will recommend that product or service to others. A new study indicates that for retirement communities, satisfaction is not enough.

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Customer service

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