A culture of hospitality: providing exceptional services, positive experiences

With more than 27 years’ experience working with senior living organizations and older adults, M. Sloan Bentley has seen a lot of changes in the industry. “For years senior living communities were thought of as a place where older adults went to be ‘cared for,’ but by today’s standards, that is so far from the truth,” states Bentley, a gerontologist and licensed nursing home administrator. “In fact, many communities are likened to a five-star hotel experience or living on a cruise ship.”