MANAGEMENT TOOLS
Build a clearer picture. Make smarter decisions. Strengthen outcomes
Wellness doesn’t improve by chance—it improves when it is measured, understood, and intentionally aligned with strategy. The ICAA assessment and benchmarking tools are designed to help senior living organizations move beyond good intentions to measurable impact. Whether you are seeking insight into resident experience, evaluating how wellness is structured and delivered, or advancing culinary and hospitality excellence, these tools provide the data, perspective, and benchmarks needed to guide meaningful improvement.
Together, they create a practical pathway for understanding where you are today, identifying growth opportunities, and aligning teams around shared goals and outcomes.
We encourage you to participate, explore the insights these tools can provide, and use the results to inform planning, investment, and leadership decisions—so wellness becomes not just a philosophy, but a measurable driver of value.
ICAA Wellness Benchmarks
The ICAA Wellness Benchmarks provide senior living organizations with a data-driven way to measure resident experience, engagement, and well-being across key dimensions of wellness. Using standardized questions and comparative analytics, organizations can benchmark results against peer communities, identify gaps, and track progress over time. The benchmarks transform wellness from a philosophy into measurable outcomes—linking results to key performance indicators (KPIs) that help identify return on investment (ROI) and support strategic planning, performance improvement, and informed leadership decision-making.
ICAA Wellness Audit
The ICAA Wellness Audit provides a snapshot in time of how wellness is currently structured, supported, and delivered within your organization. It evaluates what you have in place, how effectively those resources are being utilized, and whether your spaces, staffing, and infrastructure are sufficient to support your wellness goals. Results can be used to benchmark performance across industry segments, helping organizations identify areas of strength, gaps between intent and execution, and opportunities for improvement—while establishing a clear baseline to inform strategic planning, prioritization, and future investment.
ICAA Culinary and Hospitality Self-Assessment
As the second step in a three-step pathway to the ICAA Plate of Distinction, the ICAA Culinary and Hospitality Self-Assessment provides senior living organizations with a clear view of how well they are meeting the ICAA Culinary and Hospitality Standards of Excellence. Looking beyond food quality alone, the assessment examines choice, dignity, environment, service culture, and operational alignment to uncover strengths, identify gaps, and reveal growth opportunities. It also enables organizations to benchmark their performance across the industry, creating a practical foundation for planning, improvement, and organizational alignment.
