What's new: Unlocking the future: Closing the gap between consumer expectations and community offerings in senior living report.


“Insourcing” Can Help Reduce Staffing Shortages

Can’t find employees for your active aging facility or organization? Need to cut costs? Remote staffing options—sometimes called outsourcing or insourcing—can help you handle many tasks accurately and efficiently with lower overhead costs and less turnover.

Top five reasons to try insourcing

So much is changing in this post-pandemic world, but hiring and retaining talent has only become more difficult. Employee shortages, high turnover rates and a potential impending recession just make it harder for most organizations—small or large—to hire, train, and retain fully qualified staff members.

Many offices and organizations are employing remote staff to take care of tasks such as patient intake, insurance and government record-keeping or even scheduling. Tactical Back Office Personnel specializes in providing remote staffing—we call it “insourcing”—for healthcare and medical facilities and offices. Insourcing can free your on-the-ground staff to provide more hands-on care and focus on higher-level tasks. Here are five benefits to insourcing.

Lower costs

Wages have risen sharply in many parts of the US. For example, between 2017 and 2023, California will have increased its minimum wage by more than 30%. While these increases may help increase the overall quality of life for California residents, they also drastically increase the operating expenses of businesses and organizations and reduce profit margins.

Insourcing can reduce the cost of wages you pay and help your bottom line. Choosing remote staffing can allow you to retain well-trained employees who are ready to work at a fraction of the cost of hiring full-time staffers.

Measurable key performance indicators

Key performance indicators (KPIs) can help organizations track and measure the effectiveness of insourcing. The KPIs used most often to measure the benefits of insourcing are cost savings that help increase profitability, faster payment collections, reduction of bad debt, lower staffing costs and an increase in overall sales.

Another important benefit is that insourcing frees up your onsite staff to focus on higher-level tasks. By turning over some lower-level tasks to remote staffers, your regular employees can better focus on hands-on care responsibilities or revenue-generating assignments.

Greater availability

Prior to the pandemic, remote jobs were not prevalent or common. Only 1 in 67 jobs listed on LinkedIn were remote before the pandemic, while 1 in 7 were remote in early 2022, said Karin Kimbrough, LinkedIn's chief economist, during a 60 Minutes interview in January 2022.

Because remote work has become both widely accepted and expected, the percentage of workers ready to work as a remote staffer has drastically increased, as can be seen in the increase of remote listings on LinkedIn. Such increases mean that organizations will find it easier to locate well-qualified candidates for their remote staffing responsibilities.

Reduced turnover

As a general rule, businesses should aim for an employee turnover rate of 10% or lower. Companies that provide remote staffing options typically meet this turnover rate easily. Tactical Back Office Personnel maintains a 3% turnover rate while achieving high-quality performance from our employees by putting them through our immersive training and onboarding programs.

Because insourcing costs less, an organization can reallocate company finances to other priorities. Making efforts to improve the workplace can increase the job satisfaction of onsite employees, which can reduce turnover rates.

Remote staffers have lower turnover rates because they get what they need: clear job descriptions, regular feedback on their performance and flexible work hours. Businesses can ensure the efficiency of insourced staffers by limiting them to the assigned tasks spelled out in the job description and providing regular feedback. Flexible work hours allow insourced employees a better work/life balance. 

Reduced need for training

This is arguably the most important reason for businesses to try insourcing. Healthcare and active-aging facilities need well-trained staff and office personnel. Reliable employees with excellent communication skills who are also trained in industry-standard software are hard to find.

Finding local employees who understand how to take care of all your specific tasks can be hard to do. It can take months to find and hire an ideal candidate and more time and money, to train them to use your company's software and perform routine tasks. Hiring the wrong person or failing to provide adequate training can do horrible things to a company’s bottom line. But firms like Tactical Back Office train qualified personnel so that they can quickly learn the parameters and expectations of your job.

Insourced staff should have at least two years of work experience in calls centers and be able to:

  • Comprehend and speak English fluently
  • Effortlessly interact with American clients
  • Handle Medicare and other insurance requirements
  • Understand how to build a patient chart for billing
  • Recognize and utilize your industry’s lingo and standard operating practices

When insourced employees meet these requirements, your new remote staffers will be competent on Day One. Some employers have seen a 75% reduction in the time needed to get new staff up and running.

Is insourcing for you?

Before you try insourcing, make sure it is right for your business. If you feel you cannot find the employees you need in your local market or if you have to cut costs but still get specific work done, then insourcing might be a good option.

Start small. Dip a toe in the pool first and hire one remote employee. Test it out. You might find that it is quite flexible, scalable and very industry friendly.

Tactical Back Office Personnel

Our firm specializes in insourcing to employers across the United States. Contact us today to find out how you can benefit: (800) 558-7501, info@thetbo.com, or www.tacticalbackoffice.com.

Note: This information is not intended to replace a one-on-one relationship with a qualified healthcare professional and is not intended as medical advice. It is intended as a sharing of knowledge and information from research. The view expressed here are not necessarily those of the ICAA, we encourage you to make your own health and business decisions based upon your research and in partnership with a qualified professional.


icaa 100 members