A new report from the Gerontological Society of America provides guidance for healthcare providers on strategies to improve communication, build trust, and support better health outcomes. Although aimed at clinicians, it can be helpful for any provider working with older adults.

The report identifies common communication challenges older adults may face, including low health literacy, vision and hearing impairments, and cognitive changes. It cautions against the propensity to stereotype the needs of older adults and instead encourages providers to recognize and respond to the individualized needs of the people they care for.

To address low health literacy, providers are urged to use consumer-friendly language and avoid medical jargon. Similarly, for people with vision or hearing impairments, recommendations include using large-print materials, ensuring well-lit environments, speaking clearly (but not shouting), and making use of visual aids.

Among the practical strategies detailed in the guide:

• Active listening: allowing people to speak without interruption, validating concerns, and paraphrasing to confirm understanding.
• Open-ended questions: encouraging more informative responses than simple yes-or-no answers.
• Teach-back method: Asking people to repeat information in their own words to ensure clarity and retention.
• LEARN Model: a culturally sensitive framework for resolving differences between provider recommendations and an individual’s beliefs.

When engaging with individuals experiencing cognitive decline, the report emphasizes adapting communication techniques to use simpler instructions, incorporating caregivers appropriately, and maintaining the individual's dignity and autonomy.

To download "Communicating With Older Adults: A Review of What Really Works," click here