Scientific research
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Access and utilize the ICAA library of scientific studies, reports and statistics to assist you with the development of your business case for wellness, program and community design and development, evidence-informed lifestyle choices and marketing strategies and approaches.
Topic- Leadership
Stats: Juggling team supervision, other duties challenges 68% of managers
Sixty-eight percent of managers say their top challenge as a people leader is juggling management of their team with their other responsibilities, according to a report from Toronto-based SoapBox, which produces a management app. Does this resonate with you or your organization? The finding is important, says Co-founder and CEO Brennan McEachran, because "managers are the single most important driver of employee performance, engagement and happiness." With the report results and examples, "we hope that...managers reading this can build on the patterns that have proven successful for others."
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Supervisor support in customer conflicts curbs staff turnover
How supervisors manage customer conflict helps determine how long workers stay on the job, according to a University of British Columbia (UBC) study. The findings are relevant to active-aging organizations, where conflicts are known to develop between constituents and all levels of service providers.
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Workplace ban on sugared drink sales boosts employee health
A workplace ban on the sale of sugar-sweetened beverages led to a 48.5% average reduction in the consumption of these drinks and significantly less belly fat among 202 University of California, San Francisco employees (mean age, 41; about half women). The findings point to a simple way to help improve employee health and wellness at any organization.
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Workplace diversity favored, but only for others
Diversity in the workplace is valued in theory, but often lacking in practice, according to a study from the University of Basel, Switzerland.
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Many businesses out of touch with their customers: global survey
Businesses are out of touch with their customers and overestimate the quality of their customer service, according to a survey of 12,500 global customers, businesses executives, and customer-facing employees that offers a real-world perspective on the state of customer service today.
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WHO drafts global digital health strategy
The World Health Organization recently posted a global strategy on digital health "to promote healthy lives and wellbeing for everyone, everywhere, at all ages."
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