Connect and communicate: Americare’s aggressive approach to technology by Jason Baxter, BBA

In early March 2020, when signs that the COVID-19 pandemic would have a much greater impact on our lives--including day-to-day activities--than anyone might have imagined, Americare decided to take action. Even while trying to deal with the impact on our own lives and livelihood, we made investments that have enabled our residents to stay connected with family and friends, staff and each other, once quarantine procedures were required. We started by making an extensive investment in equipment, training and learning for staff, residents and families. We also invested in tracking protocols. Our goal was to optimize operations, communication and engagement while staying ahead of potential pandemic-related issues across our communities.